Terms of Business

 
  • Our service is not an express service.  We aim to collect and to deliver within England and Wales within 21 days of payment having been received for the delivery.  Scotland and Ireland may take slightly longer.  Generally our service is well inside 21 days.  We will try our utmost to oblige if you have particular  time constraints.
  • The service is kerbside (door to door). It is not our job to carry goods through awkward passages or up flights of stairs.  We do not expect to be asked to assemble or dismantle items. You must tell us in advance if you are expecting delivery to go beyond your doorstep. There is only one driver on our van .  He  will need assistance with delivery for larger items.   He is very helpful and obliging and will often assist beyond the kerbside, but he is not obliged to do so.
  • If you are an ebay customer please inform the seller or buyer of our terms and conditions.  They are expected to provide help to get their item to or from the kerbside.
  • The seller is responsible for ensuring that their goods are adequately wrapped to survive a long distance van journey.  The seller should always wrap upholstered items and mattresses before collection.  We cannot accept any responsibility for items getting dirty, marked or scratched if the vendor has made no effort to protect them. Any GLASS must be well packed, padded and protected.  Sellers must label each part of every item with the destination address.  The main piece must state the total number of pieces e.g. "wardrobe 1 part of 3".  Without labels our warehouse staff has no way of knowing how many parts your item has split into, or where it is going.  We take no responsibility for the loss of unlabelled parts such as shelves, keys, cornices, mirrors etc.  An additional delivery charge will be made if an unlabelled item is not successfully delivered.
  • It is the responsibility of ebay sellers and buyers to make each other aware of what is expected of the purchased item.  We do not check the condition of the goods we are collecting/delivering.  Many items are sold in need of restoration, and other items are sold as perfect. Our driver will not be aware of the expected condition of an item.  We will transport your items with care, and if we are ever responsible for any damage in transit, then we will own up to it.
  • Insurance can be provided on items that have been properly wrapped and protected by the seller.  Our insurance is free on items with a value up to £299.  On items with a value in excess of £299 the cost of insurance is 2% plus VAT of the total value.  Goods worth over £299 have no insurance cover if the premium is not paid.  The insurance commences when the item is loaded on our van, and finishes when it is unloaded from our van at its destination.  The value of the item is deemed to be the price paid for the item.  Insurance covers:  Loss, theft, fire.  In the event of damage in transit, then the insurance will cover the cost of an adequate repair, and any resulting loss of value to the item is not covered.  Damage in transit is only covered when items are adequately wrapped prior to collection. Mirrors, Marble and glass are not covered by insurance.
  • When your appointment is booked you will be provided with a date for collection and a date for your delivery.  Please let us know immediately if a date is not convenient or if you have time restraints.  We can often call on you outside working hours and even Sundays (dependent on location).  We will email each party with an estimated  two hour  time slot prior to collection and again prior to delivery.  You may change the dates at a later time, but there will be a £20 plus VAT administration charge.
  • All details for both the delivery and the collection must be provided before an order is accepted.  We must have a name, address, postcode, email address and a phone number.  Our task is made much more difficult without the full details and we reserve the right to charge a £20 plus VAT administration charge if details are missing.
  • All deliveries and collections must be paid in advance by any of the accepted methods.  We do not offer credit facilities.
  • Proof of ownership of whatever we carry must be shown on demand.
  • We will not carry hazardous substances, fireworks, explosive materials or any illegal substance.  You own the goods while in our possession.
  • Your own insurance is required if goods are over £300 in value.
  • We are not insured to enter your home – this is the reason we only deliver kerbside.
  • We allow a waiting time of 15 mins at loading and unloading point – our drivers time is charged at £5.00 per 15mins after that.
  • We give a guide to your consignment / collection arrival time – this is a guide only and not our guarantee.  We have no control over weather, road conditions, delays, diversions etc
  • It is your responsibility to ensure there is plenty of access.  It is our responsibility to ensure our staff and vehicles are safe at all times.  If there is an access problem that we were not aware of, we will cancel the delivery and charge you a re-delivery fee.
  • We will not stop on a red route – please make alternative arrangements.
  • If you live inside the congestion zone – there is a premium of £8.51 + vat.
 
ifurn Ltd - We accept most major credit and debit cards
Click here to email us
 ifurn Ltd - Email us at sales@ifurn.co.uk
Unit 6 Kings Court, Bolckow Road Industrial Estate, Grangetown, Middlesbrough, Cleveland, TS6 7EH
01642 440 377
ifurn Ltd - We accept PayPal payments